To ensure good leadership, managers and employees must seek to look within. Inward reflection is critical to one’s own behaviour and its contribution to the business’s problems.

How one chooses to solve problems may indeed be a source of the problems for the firm.

Should performance issues persist in an organization, key leaders embarrassed by lack of performance measureables may feel threatened by the prospect of critically examining their own role in the business.

The feeling of guilt often yields a defensive reaction which tends to project the blame externally, away from themselves and towards factors such as unclear goals, unfair leaders, or unrealistic clients. Support for a leader at such time is paramount. Support that can professionally hold the leader to their truth and help them reframe concerns and worry, recognizing the gift buried within that will move them forward.

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